Refund policy

Before buying, review the event description and any organizer terms. Unless the event is cancelled, postponed, or materially changed, the organizer decides whether a ticket is refundable and may set a request deadline.

If an organizer cancels an event, ticket holders are eligible for a refund of the ticket price. If an event is postponed or materially changed, the organizer will communicate the available options, which may include keeping the ticket for the new arrangement or requesting a refund within a stated period.

Reply to your ticket confirmation or email support@tikoo.co.ke with the order number, event name, purchaser email, and reason for the request. We will route the request to the organizer and confirm the outcome. Do not send card details.

Approved refunds are returned through the original payment method where possible. Bank and payment-provider processing times vary. Payment-processing or other third-party fees may be non-refundable where permitted by law and where this was disclosed before purchase.

Please contact support before opening a payment dispute so we can investigate quickly. This does not limit any rights you have under applicable law or through your payment provider.